Kim Carroll, LPC, owner, Licensed Therapist
Kim is a Licensed Professional Counselor in the state of Virginia with extensive experience helping individuals work through trauma. She is EMDR and TFCBT trained and provides trauma-focused therapy using an eclectic, evidence-based, client-centered and trauma-informed approach. She draws from Cognitive Behavioral Therapy and other modalities to meet each client’s unique needs with an eclectic style. She has worked in schools, homes, hospitals, nursing homes and outpatient settings with clients of all ages, specializing in complex trauma, PTSD, anxiety, depression, bipolar disorder, dissociative disorders, personality disorders, ADHD, conduct disorders, and grief and loss. Kim also has a strong background in leadership and clinical supervision. She has supervised both bachelor’s and master’s level clinicians, including interns and residents, and is approved in the state of Virginia to supervise Residents seeking licensure.
Kim has a heart for first responders and has significant experience supporting corrections officers, military personnel, law enforcement, Fire Fighters, EMS, and other frontline professionals. She takes a holistic approach to therapy, recognizing the connection between mind, body, and spirit, and often incorporates conversations about lifestyle, wellness, identity, values and purpose into treatment.
In addition to her clinical work, Kim is the co-founder of Balance Ministries, a nonprofit organization dedicated to supporting individuals undergoing cancer treatment by providing financial assistance for travel. Her passion for this mission is deeply personal, and she believes no one should have to fight alone—emotionally, spiritually, or financially.
Kim obtained her B.S. in Psychology from Evangel University (Springfield, MO) and her M.A. in Counseling from Liberty University (Lynchburg, VA).
PERSONAL – HEART, STORY & PERSONALITY
Kim is the proud mother of two amazing adult children and has personally walked the long road of grief after losing her husband in 2019, whom she lovingly called “Tall Boyfriend.” Our two beloved office dogs, Jet and Jeannie, happily “reside” with her and bring comfort, laughter, and unconditional love to her and to clients in the office setting. Kim has always had a spirit for sitting with people and being fully present, meeting them exactly where they are with no judgment.
Kim has always lived on the adventurous side of life—zip-lining, conquering roller coasters, riding her motorcycle, bike, jeep or anything with wheels! She embraces anything that brings adrenaline and joy, especially if it involves camping and the outdoors. She believes in the power of laughter—sometimes even at unexpected or inappropriate times—and finds joy in the least likely places. Known for her “spontaneous” ideas that are actually full of thought and intention, she brings creativity, authenticity, and humor into every environment she enters. She is lovingly referred to as “KimTech” because she can solve just about anything—computer issues, household projects, or mechanical problems. If it’s broken, she can probably fix it before you finish explaining the problem.
She enjoys woodworking, cooking, swimming, spending time outdoors, and all things camping. More than anything, Kim is a safe place—someone who will sit with you in your pain, honor your story, and walk with you toward healing and hope
Heather Lynch, LPC, owner, Licensed Therapist
Heather Lynch is a Licensed Professional Counselor with over 20 years of experience in the mental health field and more than 15 years of supervisory leadership. She is the Co-Owner of Propel Counseling Group, LLC, and the Co-Founder of Balance Ministries, a nonprofit organization dedicated to supporting individuals and families undergoing cancer treatment by providing financial assistance for travel and related needs.
Heather’s professional focus centers on the connection between mental health and the brain, helping clients understand how trauma, stress, and emotion influence their thoughts, behaviors, and overall well-being. She is deeply passionate about community-based services, including in-home counseling, Department of Juvenile Justice (DJJ) work, and therapeutic mentoring. Heather is a strong advocate for children and their families and believes that mental health support should meet people where they are—both clinically and literally. Her journey in this field began at just 17 years old, when she started mentoring youth, and that heart for service has shaped her career ever since.
She takes a holistic approach to healing—incorporating principles of health, exercise, and nutrition and coordinating care with other providers as part of her commitment to mind–body–spirit wellness. Her areas of expertise include Play Therapy, EMDR, grief and loss counseling, Dialectical Behavior Therapy, and the integration of faith and spirituality in the therapeutic process.
Heather earned her B.S. in Psychology from the University of Virginia’s College at Wise and her M.A. in Counseling (Marriage and Family Therapy) from East Tennessee State University. She is approved in the Commonwealth of Virginia to supervise residents pursuing licensure and is known for her gift in mentoring and developing clinicians—encouraging them to grow beyond their comfort zones and into leadership.
PERSONAL – HEART, STORY & PERSONALITY
Heather is the proud mom of three beautiful girls who bring joy and inspiration to her daily life. She loves viewing the world through a positive lens and finding light, even on the darkest days. Whether working with clients, supervising clinicians, or encouraging others in her community, she invests deeply in people—offering time, prayer, and compassion to those God places in her path. Known for her contagious laughter and ability to find life lessons in everyday moments, Heather strives to “propel people forward”—mind, body, and spirit—wherever she goes.
In her “free” time, Heather enjoys reading, staying active, playing tennis, bike riding, and traveling. Mission work is close to her heart, and she loves volunteering her time to serve and support others. Giving back is not just something she does—it’s part of who she is.
Kristina Endicott, LPC, Licensed Therapist, Clinical Director
“Krissy”, as she’s known around here, is a Licensed Professional Counselor and utilizes an eclectic, trauma-informed, and person-centered approach to therapy, blending techniques from DBT, CBT, and client-centered therapy to meet each person’s unique needs. She has worked in homes, schools, the community, and outpatient settings, and she’s excited to bring that experience to our counseling To Go and Outpatient Therapy Services ….meeting clients right where they are!
Krissy was the first therapist to join Heather and Kim in their adventure here at Propel Counseling Group! As we grew in number, she assumed the role of Clinical Director and is responsible for assisting in maintaining credentialing and contracting with insurance providers. She malso monitors and maintains staff licensure and certifications, making sure trainings are up to date!
Her background includes extensive work with Autism, ADHD, Bipolar Disorders, Personality Disorders, Conduct Disorders, Anxiety, Depression, and more. She serves all populations. No matter the setting, Krissy is passionate about walking alongside her clients through their therapeutic journey.
Krissy earned both her B.A. and M.Ed. from Lindsey Wilson College and brings more than 13 years of experience working with clients of all ages. She is a licensed counselor in Virginia, certified in Dialectical Behavior Therapy, and trained in EMDR (currently working toward full certification). She is also approved in Virginia to supervise residents seeking licensure.
PERSONAL – HEART, STORY & PERSONALITY
When she’s not counseling, you’ll probably find Krissy adventuring on the Spearhead Trails with her two amazing boys or getting lost in a great book (she’s a proud bookworm!). She is also an avid collector of Rae Dunn!
Brittney Turner, LPC, LSATP, Licensed Therapist
Brittney is a Virginia Licensed Professional Counselor/Licensed Substance Abuse Treatment Practitioner (LSATP)with over 15 years of experience in community mental health. She is dedicated to meeting clients where they are on their healing journey and takes a holistic approach to therapy, honoring the mind–body connection and tailoring treatment to each person’s unique needs.
Brittney specializes in trauma therapy, incorporating Eye Movement Desensitization and Reprocessing (EMDR) and Internal Family Systems (IFS) to help clients process and heal from painful experiences. Her work spans a broad range of individuals—from preschoolers to older adults—and includes support for challenges such as depression (mild to complex), anxiety, panic disorders, OCD, life transitions, grief, childhood trauma, and divorce/custody stressors.
She also provides specialized outpatient therapy services for individuals with intellectual and developmental disabilities, offering compassionate, individualized care that honors each person’s strengths while supporting their families through unique challenges.
In addition to her trauma-focused work, Brittney has extensive experience serving individuals with substance use needs, with a special focus on women’s addictions, fostering sobriety, healing, and family reunification.
PERSONAL – HEART, STORY & PERSONALITY
Outside of the office, Brittney’s world revolves around her two children. She enjoys cooking and baking, is a devoted coffee enthusiast, and happily embraces her “cat lady” days.
Kitty Hall, LCSW, Licensed Therapist, School Liason
Kitty Hall is a Licensed Clinical Social Worker with professional experience across community-based services, school settings, and geriatric care. She is currently advancing her clinical skills by working toward certification in Eye Movement Desensitization and Reprocessing (EMDR). She has been a proud and integral member of the Propel Counseling Group team since 2023 and is committed to supporting individuals and families in building resilience, healing, and hope.
Kitty earned a Bachelor of Science in Psychology from the University of Virginia’s College at Wise and a Master of Social Work from East Tennessee State University, completing the program as part of its first fully online graduating class during the COVID-19 pandemic (with in-person field placements).
Before pursuing her master’s degree, Kitty worked in a variety of fields and spent the longest part of her early career serving the geriatric population in a nursing facility. During this time, she developed a deep appreciation for compassionate, person-centered care.
Growing up in Southwest Virginia and graduating from Haysi High School, Kitty values the strength and needs of rural communities. Her professional journey has included meaningful community-based work, including providing services within the local county school system, which has further shaped her passion for accessible mental health care.
PERSONAL – HEART, STORY & PERSONALITY
Outside of her professional life, health and wellness are very important to Kitty, and she strives to maintain balance through active self-care. She also cherishes spending quality time with her family, which keeps her grounded and connected to what matters most
Kayla Newsom, LPC, Licensed Therapist
Kayla Newsom
Misty Hill, QMHP, Practice Manager
Misty Hill, QMHP is truly the heartbeat of our team. As Practice Manager, she ensures the office runs like clockwork—overseeing scheduling, insurance billing, client support, and the countless moving pieces that keep the practice operating smoothly. Misty is the go-to person for both staff and clients, providing organization, guidance, and a welcoming presence that makes everyone feel at ease.
Misty earned her B.S. in Psychology from Clinch Valley College (now UVA-Wise) and has dedicated more than 25 years to working with children and families. Her career has included serving in the public school system, directing Dickenson County’s first childcare center, and teaching and supervising at Head Start. Along the way, she discovered her true passion in the mental health field, where her expertise and compassion continue to shine!
While her role now focuses on practice management, Misty’s qualifications and experience in the mental health field as a QMHP allow her to answer questions and provide insight into crisis needs and mental health support. She blends professional knowledge with genuine care, offering a balance of efficiency and empathy that the team depends on every day.
PERSONAL – HEART, STORY & PERSONALITY
Outside of the office, Misty is a devoted wife and proud mom of two grown children. She enjoys spending time with family and friends, taking day trips on the Harley, and camping in her beloved vintage Apache pop-up camper. She loves all things vintage! She’s also an animal lover with three dogs and two cats—including a spirited young Bloodhound—and would happily welcome more furry friends if she could! Jet and Jeannie (our two office dogs) consider her the office momma and run to her first knowing she gives the best treats and hugs!
Known for her steady leadership and warm smile, Misty is more than just a manager—she is the heart that keeps everything and everyone connected.
Cameron “Cam” Carroll, Therapeutic Mentor and Administrative Assistant
Cameron Carroll is a true jack of all trades at Propel Counseling Group, serving in both business and client-support roles. On the administrative side, he assists with scheduling and various HR, accounting and bookkeeping responsibilities, and steps in to help in the office whenever needed.
However, Cameron’s most impactful role is his work directly with youth in the community. Well known as “Cam,” he has built a strong reputation for his therapeutic mentoring and Casey Life Skills coaching. He is highly respected for his ability to connect with young men and support them in making positive changes during their time in services. Cam is an excellent communicator with an approachable and encouraging style that allows clients to feel seen, heard, and motivated.
PERSONAL – HEART, STORY & PERSONALITY
Outside of work, Cam enjoys spending time with friends and family. He is an avid musician playing guitar and singing in a local band “Black Belt Preacher”. He enjoys walking in the woods, hanging in his hammock reading, and riding his motorcycle. Last year he rode his Harley Sportster 48 Special with his buddies from Virginia to the west coast (Las Vegas/Los Angeles) and back!